Refund Policy

Last Updated: October 12, 2026

At Flashpackershop, we celebrate the unique beauty and individual craftsmanship of every handmade piece we offer. We want you to be completely delighted with your purchase. If you are not entirely satisfied with your handcrafted items, we provide a clear, fair, and structured return and refund process for all orders placed on Flashpackershop.com.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is marked as delivered by the shipping carrier to request an authorized return. Return requests submitted after this 30-day window cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your handmade items must satisfy the following conditions:

The item must be in its original, unused, and pristine condition, exactly as received.
All original product tags, artisanal packaging, protective wrapping, inserts, and exterior boxes must be intact and included.
Items showing signs of wear, alteration, washing, smoke exposure, or physical damage caused after delivery are strictly non-returnable.
You must provide a valid proof of purchase or your original Flashpackershop.com order number.

Non-Returnable Items

The following items cannot be returned or refunded:

Custom-made, personalized, or made-to-order artisanal crafts.
Items marked as "Final Sale" or clearance items.
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer care team by email at support@flashpackershop.com or call +1 407-736-1005. Please include your order number, clear photographs showing the item in its original packaging, and the reason for your return.
Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with return packaging instructions and our designated return address.
Pack and Ship: Securely wrap the handcrafted item using all original protective bubble cushioning and boxes to prevent transit breakage. Clearly write the RMA number on the exterior shipping label.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our receiving facility and returned to sender.

Return Shipping Costs and Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives damaged during transit, defective, or if an incorrect item was shipped, Flashpackershop covers all return shipping expenses and will provide an expedited replacement or a full refund at zero additional cost to you.
Customer Remorse Returns: If you change your mind, ordered the wrong variant, or no longer need the item, the customer is responsible for actual return shipping postage with tracking.
Restocking Fee: Due to the specialized manual inspection, repackaging, and inventory handling required for artisanal goods, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your final refund amount.

Damaged, Defective, or Incorrect Items Upon Arrival

Because handcrafted goods require delicate transit care, please inspect your parcel promptly upon delivery:

If an item arrives broken, damaged, or flawed, contact our support team within 48 hours of delivery at support@flashpackershop.com.
Attach clear photographs of the shipping label, exterior packaging, and the damaged artisanal item.
Our support team will review your claim within 1 to 2 business days and coordinate a replacement or a complete refund immediately.

Refund Process and Timelines

Once your returned package arrives at our inspection facility, our quality team will examine the item within 3 to 5 business days to confirm its original condition:

Approval Notification: You will receive an automated email notifying you whether your return has been approved or rejected.
Refund Issuance: Once approved, your refund (minus the 15% restocking fee for remorse returns) will be processed automatically to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to post the refund to your statement.

Exchanges

Due to the one-of-a-kind nature and varying inventory of our handmade collections, direct exchanges are not supported. If you prefer a different color, size, or style, please initiate an authorized return for your original item and place a new order on Flashpackershop.com once approved.